RMA & After Sales Representative

Description

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As an RMA & After Sales Representative, you will be a crucial member of the EMEA RMA & After Sales Team, responsible for managing customer post-shipment and quality related claims and goods returns, ensuring customer satisfaction, and maintaining efficient after-sales support. This role involves coordinating with customers, suppliers, and internal teams to handle product returns, replacements, and repairs.

You will ensure RMAs (Return Material Authorizations) are processed efficiently and according to Arrow, Suppliers, and standard operating procedures. You will collaborate with various internal departments and the PDC (Primary Distribution Center) to handle the return, disposal, or further analysis of products. Additionally, you will take a leading role in resolving issues and addressing root causes effectively.

Key Responsibilities:

RMA Management: Process and manage RMA requests from customers in a timely manner.Coordinat...