RMA Specialist - S2

Fortinet

Full time Bengaluru, Karnataka Information and Record Clerks

Posted:

June 04, 2026

Location:

Bengaluru, Karnataka, India

Job Description

Key Responsibilities: 
Being the focal point for the TAT (turn-around-time) of all reverse logistics in relation to Fortinet End users.
Meet Fortinet SLA and apply policy standards
Ensure phone support service
Process both manual and automated RMA-related orders.
Attend to all emails and enquiries on RMA-related issues.
Follow up on any RMA escalation and report to management.
Participate in the Physical Inventory process by investigating and solving inventory discrepancies
Participate in the RMA process and performance enhancement.
Verifies and corrects RMA discrepancies in the systems.
Manages internal and external RMA escalations.
Follow up on internal inventory transfer to remote RMA depots upon stock shortage. 
Coordinate with internal teams on RMA trends and level 1 Failure analysis request form internal and external stakeholders.
Maintains internal RMA websites curren...
                

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Job Overview

Job Type: Full time

Location: Bengaluru, India

Posted: June 04, 2026

Deadline: July 14, 2026