rma staff

Duties and Responsibilities

RMA Coordination & Scheduling

• Coordinate and schedule product pull-outs with clients and logistic partners
• Receive, validate, and process incoming RMA requests from clients
• Assist in monitoring daily RMA pullout and delivery schedules provided by the logistics department
• Closely track and provide updates on the release and receipt of items for special projects.

Quality Inspection & Validation

• Meticulously inspect all incoming returned items for physical damage, completeness, and verification of reported issues

Data Management & Documentation

• Record all RMA details, inspection findings, and customer interactions accurately across multiple platforms including SAP, Excel Online, and other shared warehouse and logistics monitoring systems.
• Maintain comprehensive records of service activities, customer interactions, and all relevant updates