Robot Maintenance Support Services

Responsibilities

• Provide Basic Mechatronics Services – maintaining the robotic fleet’s health and maintenance:
• Perform root cause analysis / troubleshooting to resolve software and / or robotics breaks
• Actively communicate root cause analysis findings to engineers for improvement
• Ticketing system assignment / distribution
• Ticket resolution escalations as needed
• Debug issues to ensure robots can operate as instructed
• Create and maintain documentation
• Develop and assess workflows for tracking down solutions to unknown problems.
• Candidate will be responsible to independently manage workflows, to ensure appropriate steps are taken to resolve robot hardware / software issues
• Make necessary changes in client's code repository by creating local changes, and submitting and reviewing CLs.
• Candidate will be responsible to assess the current state of the code base and make re...