Rodeo FX Service Delivery Coordinator Role

Elevate your career as a Service Delivery Coordinator with Rodeo FX, where you will manage IT service delivery coordination and interface with key teams in a flexible, hybrid setting.

In this pivotal role, you'll oversee operations between HR, Project Management, and IT support, ensuring seamless service delivery. Your responsibilities will include tracking service levels, driving ticket progress, and enhancing communication with stakeholders. Strong knowledge of ITIL practices is critical to your effectiveness in this position.

Key Responsibilities:
• Facilitate alignment between Service Desk capacity and project demands
• Track SLA metrics and address at-risk tickets proactively
• Report on KPIs and performance metrics to management
• Ensure timely communication across technical and non-technical audiences
• Conduct reviews of ticket compliance and process efficiency

Requirements:
• 2-3 years in IT support or ...