ROO Coordinator

Job Description:

• Managing KUL ROO Inbox by analyzing the request and ensure on-time response to all enquiries

• Segregate task between Good receipt Blockages (GRB), Repair Order Blockages (ROB) and Loan Order (LO) activity and highlight for urgent request

• Revise repair Order based on customer needs such as amend Part Number, Serial Number, reason of removal, Ageing data for Time Controlled Item

• Send daily reminder to Warehouse on open task under KULROO responsibility:

  • GRB Unit Pending WHS to RF

  • SUS unit Pending RO creation

  • SUS unit pending RF Serviceable

Resolving Abnormal Situations

• Daily Extraction on Abnormal Topic based on CASTOR and segregate task between GRB & ROB Scope