Rooms Controller cum Guest Relations

Overview

The Rooms Controller cum Guest Relations Officer is responsible for overseeing room allocation and inventory control while ensuring exceptional guest service experiences. This role acts as a key liaison between Front Office, Housekeeping, and guests to optimize room assignments and maintain high guest satisfaction levels.

Key Responsibilities

Rooms Control Duties

• Monitor daily room inventory, availability, and occupancy status.
• Assign rooms according to guest preferences, VIP status, and operational requirements.
• Coordinate closely with Housekeeping to ensure room readiness and cleanliness status updates.
• Handle room moves, upgrades, and special room requests.
• Ensure accurate room status in the Property Management System (PMS).
• Assist in managing overbookings and last‑minute changes efficiently.

Guest Relations Duties

• Welcome VIPs and special gues...