Rooms Division Attendant - The Seven Seas Group (Colombia)

Position: Rooms Division Attendant
Department: Rooms Division
Location: Colombia – The Seven Seas Group

Key Responsibilities

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess Medallion Class products, services, and applications to maximize the guest and teammate experience, take ownership of product delivery, and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company’s standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipate guest needs, report maintenance issues, and promptly set up locations for activities, inspections, and special events. They use consumable items, linen, and cleaning chemicals responsibly, avoiding unnecessary waste, and maintain assigned equipment in good condit...