Roving Customer Service Associate

The role of Roving Customer Service Associate is to relieve manpower deficiencies in the branches and to generate business for the Bank by providing excellent customer service and efficiently processing clients' over-the-counter transactions.

Functional

• Act as reliever for branches during SMVL/ML/SL and vacancy.
• Ensure prompt and courteous servicing of client inquiries and transactions; provide information on Bank products and services to clients.
• Process over-the-counter transactions – deposits, withdrawals, encashment, loan payments, miscellaneous transactions such as SSS and credit card payments.
• Validate cash and check deposits for any technical deficiencies before posting.
• Approve cash withdrawals or encashment within authority limit.
• Record late for clearing checks on the appropriate LFC register; ensure that late check deposits are properly stamped as late deposits.
• Verify signatures on inward clearing c...