Royal Service Agent

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Royal Service Agent. Inspire and create the grandest experience for our guest, clients and colleagues every day. Royal Service Agents are the heart and the pulse of the hotel. You will build emotional connections with our guests to make them feel incredible. You will be responsible for engaging with our guests, clients, and colleagues to ensure they are welcomed and cared for. Reporting to the Front Office Manager.



Key Responsibilities

• Consistently offer the highest level of professional, friendly, and engaging luxury service
• Provide guests with accurate and personalized information about hotel amenities, events, and Calgary happenings
• Prioritize tasks, phone calls, and multiple communication channels in a changing, fast-paced environment
• Receive, handle, and direct all internal and external ...