RQ08467 - Application Support Specialist - Senior

RQ08467 - Application Support Specialist - Senior

Job Openings RQ08467 - Application Support Specialist - Senior

About the job RQ08467 - Application Support Specialist - Senior

Description

Responsibilities:

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a customer first attitude throughout their day-to-day activities.

• Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French
• Management and reporting of Help Desk tickets
• Escalating tier 2 and tier 3 support issues, and follow up as required
• Building and management of core help desk support knowledge base
• Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required...