RQ09165 - Training Specialist - Senior

About the job RQ09165 - Training Specialist - Senior

Description

*Note Frequent travel is required

Responsibilities

• Deliver instructions and training, interactive demonstration and / or e-learning to staff at twenty‑one (21) CACCs, 1,000+ Ambulance Communication Officers and other required Ministry Stakeholders including ORNGE, across the province within established training program content and methodology on the Komutel Avaya Telephony System, Geomant Dashboard, CMS reporting, Automatic Call Distribution, and incident handling.
• Provide application and product training to both technical and non‑technical users.
• Develop and deliver training documentation and overall Telephony training strategies, including but not limited to, training plans for each CACC, taking into consideration the unique aspects and needs of each centre.
• Assist in the development, design and ensuring quality of all training materials relat...