Posted:
June 05, 2026
Location:
perímetro urbano barranquilla, atlántico, Colombia
Job Description
UnifyCX is growing and looking for an RTA to join our motivated and ambitious team in Barranquilla!
What Will You Do?
Monitor
- Demand Patterns – Contact Volume, handle time per contact, Staff requirement for multi-vendor operations
- Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events on real time
- External factors influencing demand and supply patterns for program real time which includes and not limited to network uptime/downtime, system application uptime/downtime and Natural calamities at the location
Detect & Alert
- Understand the plan for execution for the business prior to business / shift start
- Analyze the parameters, detect deviations to the planned metrics assumptions
- Alert operational stakeholders responsible for execution on the operational floor
Notify
- Communicate to stakeholders on deviations to t...
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Job Type:
Full-time
Location:
perímetro urbano barranquilla, Colombia
Posted:
June 05, 2026
Deadline:
July 15, 2026