RTO Operational Team Lead at HCS Affiliates Group

Job Description

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

RTO Operational Team Lead

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an RTO Operational Team Lead

Your Work-life Opportunity:

Our client thrives to provide customers with a world-class experience. To help them do that,

We are looking for a dedicated Team Lead who will be responsible for overseeing a team of Team Leaders, Quality Analysts, and Prime Agents tasked with managing high-sensitivity workflows/tasks.

This role ensures operational excellence, maintains strict quality standards, and drives performance across critical processes. The ideal candidate will have strong leadership skills, attention to detail, and the ability to manage high-stakes environments with discretion ...