Russian Speaking Service Desk Analyst

HIRING….

We are looking for experience for Russian Speaking Service Desk Analyst (Onsite) to support our US team.

Location: Onsite, Eton Centris
Employment Type: Full-time

Shift: US Day shift

Responsibilities:

· Provide Level 1 IT support via phone, email, chat, and ticketing systems in Russian and English

· Log, track, prioritize, and resolve incidents and service requests in line with SLA targets

· Troubleshoot hardware, software, network, and application issues

· Perform basic user account management (e.g., password resets, access requests, Active Directory support)

· Escalate unresolved or complex issues to appropriate support teams

· Accurately document incidents, resolutions, and procedures

· Deliver high-quality customer service with professionalism and empathy

· Adhere to ITIL-based service desk processes

· Support onsite IT requirements as needed

Qualifications:

· Flu...