SaaS Account Manager - Client Success Specialist

Drive success for mid-market clients as an Account Manager in a hybrid-remote role. Focus on enhancing customer experience while ensuring effective use of integrated HR solutions.
As a critical part of the account management team, you will manage a portfolio of clients, addressing their HR, IT, and finance needs. Engage customers through proactive outreach and strategic problem-solving. You will also maintain long-term relationships and ensure contract renewals while contributing to product adoption across your customer base.
Key Responsibilities:
• Conduct proactive outreach during key events
• Understand client needs for tailored solutions
• Build relationships with a variety of stakeholders
• Manage negotiation of contracts and procurement
• Create a successful pipeline for renewals and upgrades
Requirements:
• Over 3 years in SaaS account management
• Proven record of achieving sales goals
• Strong consultative meeting facilitation
• High-level c...