SaaS Customer Care Implementation Consultant

Pay:
 ₱60, ₱90,000.00 per month

Must be willing to report in our Clark office site 3x a week

Benefits:

• Morning shift
• Work Equipment provided
• HMO on day 1

JOB RESPONSIBILITIES:

Onboarding New Clients

• Kick off client implementation
• Set up Client credentials/login in the Software and Zoho
• Run sessions and train clients on how to configure and use the software
• Integrate software with their payroll via online or XML mapping.
• Assist with employee data validation
• Work with the developers for enhancements, issues, and requests during implementation.
• Provide a software rollout project template to clients
• Complete the checklist and assist the client to Go Live
• Maintain in-depth knowledge of the software and the ability to adapt to its changes
• Clarify customer requirements; probe for and confirm understanding of their impleme...