SaaS Implementation & Support Data Analyst

We are recruiting for a talented SaaS Implementation and Support Data Analyst to provide a first‑class service to our customers who are using our Merchant Central (formerly IRIS CRM) product. IRIS CRM is an NMI company.

Key Responsibilities

• Managing full‑lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption.
• Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module.
• Solving residual calculation tickets accurately using Excel and the Merchant Central platform.
• Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates.
• Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites.
• Provide c...