SaaS Operations Lead

We're hiring a Lead SaaS Operations (Senior Director equivalent) in Pune to be the most senior production-engineering leader in our India organisation. You will own DevOps/CI-CD (which operates SRE practices), Security, and Database Operations — leading a 4-person team with 4 direct reports and reporting to the US-based VP of Platform & SaaS Operations.

You are the daylight-hours operational anchor for production reliability, incident response, deployment, database health, and security infrastructure. You run the daily cadence, develop the team, and own production health from the India seat.

WHAT YOU'LL OWN

Production Reliability & SRE Practices

• Own SLOs, on-call rotation, incident command during India business hours, and blameless post-mortem culture
• Drive MTTD <15 min for P1 and MTTR <2 hrs for P1 as steady-state operating targets
• Run weekly incident ...