SaaS Product Advocate - Customer Support (AI-Driven)

A leading SaaS company in Mexico City is seeking a Product Advocate to enhance customer experiences. The role requires 2+ years of technical or customer support experience and excellent English communication skills. Responsibilities include resolving inquiries and improving support processes while collaborating across teams. Ideal candidates will possess strong problem-solving abilities and adaptability in a dynamic environment, with familiarity in using CRM tools, Jira, and Salesforce. Continuous growth and team collaboration are key aspects of the work culture.
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