Saas product support

Position: Customer Support Executive
Location: Remote/Rotational Shifts
Experience: 1+ Years
Salary: Up to ₹6,00,000 per annum (Negotiable)
About the Company
The co. fast-growing Saa S company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently.
Role Summary
We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. You’ll be part of a collaborative support team providing high-quality assistance to global customers, particularly in North America, the UK, and Australia.
Key Responsibilities
- Take full ownership of customer queries and ensure timely resolution.
- Provide support via phone, email, and live chat.
- Troubleshoot both technical and non-technical issues.
- Escalate unresolved concerns to relevant internal tea...