SaaS Support Leader - KPI-Driven, Premium Care & Automation

Everscale Group

Full-time distrito federal, distrito federal Other-General

Posted:

June 04, 2026

Location:

distrito federal, distrito federal, Mexico

Job Description

                    A leading global support organization in Mexico City is hiring a Customer Support Manager to oversee a team, drive performance based on KPIs, and enhance customer experiences through effective management and automation tools. Ideal candidates should have 4–6 years of experience in B2B SaaS support, including management experience, and a solid understanding of automation tools. Strong communication and leadership skills are critical for this role.
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Job Overview

Job Type: Full-time

Location: distrito federal, Mexico

Posted: June 04, 2026

Deadline: July 14, 2026