SaaS Support Leader - KPI-Driven, Premium Care & Automation

Everscale Group

Full-time Mexico, ciudad de méxico Servicio de atención al cliente

Posted:

May 26, 2026

Location:

Mexico, ciudad de méxico, Mexico

Job Description

                    A leading global support organization in Mexico City is hiring a Customer Support Manager to oversee a team, drive performance based on KPIs, and enhance customer experiences through effective management and automation tools. Ideal candidates should have 4–6 years of experience in B2B SaaS support, including management experience, and a solid understanding of automation tools. Strong communication and leadership skills are critical for this role.
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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: May 26, 2026

Deadline: July 05, 2026