Saas Support Leader - Kpi-Driven, Premium Care & Automation

A leading global support organization in Mexico City is hiring a Customer Support Manager to oversee a team, drive performance based on KPIs, and enhance customer experiences through effective management and automation tools.Ideal candidates should have 4–6 years of experience in B2B SaaS support, including management experience, and a solid understanding of automation tools.Strong communication and leadership skills are critical for this role.
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