SaaS Support Specialist - Remote & Multi-Time Zone

A leading software provider located in Mexico City is seeking a Support Specialist to assist customers with the R365 platform. The successful candidate will support customers through various channels, including tickets, live chat, and phone calls. Key responsibilities include resolving customer issues, guiding them through workflows, and managing personal ticket queues while adhering to service level agreements. Ideal candidates will have prior experience in customer support, excellent communication skills, and a detail-oriented approach to problem-solving. This role offers a dynamic working environment with opportunities for hybrid or remote work.
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