SaaS Support Team Lead: Elevate Customer Experience

SupportZebra is seeking a skilled Team Lead for Technical Support in the Philippines. The role involves leading a team of Support Specialists, monitoring performance metrics, and enhancing customer experience across platforms like Shopify and Amazon.

The ideal candidate will have 4–6 years of experience in technical support, a strong background in SaaS products, and excellent data analysis skills. If you are passionate about team leadership and customer service excellence, we encourage you to apply.