Sales Administrator

• Telephone etiquette

Financial Metrics / Operational Duties

• Ensuring that all general stock picking slips for allocated regions are generated on time according to the departments procedures, which need to be adhered to at all times.
• Check with the warehouse by C.O.B each day to see if goods have been dispatched to ensure all customers' deadlines have been met.
• Ensure items outstanding to customers are dispatched timeously. 
• Assist customer with queries on pricing and stock availability. 
• Ensure any back orders or delays in stock ordered are communicated to the customers clearly and timeously. As communication is the key factor in the department.
• Communicate accurate estimated delivery dates to the customer taking into buying lead time and logistics/transport time. 
• Ensure correct customers are being charged and all relative information is supplied to the warehouse.