Sales Agent Over Chats

**Job description: Sales agents over Chat**
Sales agents over Chat at RUI are responsible for receiving messages from existing and new customers regarding Internet services. Armed with superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
**Essential Duties and Responsibilities: (Other duties may be assigned)**
- Maintain relationships with existing customers, and forge relationships with new customers.
- Must be comfortable taking inbound chats and calls to upgrade, offer promotions, retain customers, or regaining customers.
- Deliver prepared sales pitch, reading from scripts that describe products or services, to influence potential customers to purchase a product or service
- Listen to customer concerns with the goal of identifying the causes of the problem
- Solve customer challenges and regain customer confidence by using empathy, and building rapport with cu...