Sales and Customer Service Representative

Key Responsibilities:

1. Sales Management

• Gain access to the company email and actively monitor new inquiries.

• Be available for pre-scheduled sales calls booked via Calendly.

• Lead confident, engaging, and well-structured 15–25 minute calls.

• Present our training programs clearly, including pricing, content, format, and schedule.

• Handle objections with empathy and professionalism to close the sale.

• Maintain accurate records of each lead and call (CRM)

• Follow up with undecided leads within 24–48 hours.

• Meet (or exceed) the monthly sales target.

1. Customer Support & Ongoing Communication

• Respond to current clients' questions (access issues, missed emails, technical

problems).

• Coordinate with the CEO when needed to handle specific cases.

• Maintain a positive, helpful, and timely tone in all client communicati...