Job Description
Tour Support Specialist and Customer Service Specialist
Direct ReportJosh Bruman, Vice President of Customer Experience
Company Result StatementWe filter every action through our GL Travel values of hungry, humble, and intuitive. The Operations, Tour Liaison, Tour Support, and Customer Service teams implement a system where trip leaders and tour managers score GL Travel tours 4.5+ stars, and 95%+ of existing trip leaders rebook.
Vision and MissionBy 2034, GL Travel will create inspirational and fun trips for 50,000 teachers and their students.
The mission of GL Travel is to create the highest level of travel experience delivered with a sense of warmth, individual pride, and company spirit.
Core ValuesGL Travel team members, trip leaders, and vendors are hungry, humble, and intuitive. We stick to our core values and run every decision through them.
What is a TSS and CSSThe To...
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