Job Description
About the Role
Whitestone is looking for a polished, driven, and empathetic individual to manage the guest journey from initial inquiry to final booking. You will act as the voice of the resort, handling chats, emails, and bookings with charm, precision, and a focus on hitting project targets.
Key Responsibilities
• Inquiry Management: Professionally handle guest inquiries via email, chat, and phone with a high focus on conversion and project KPIs.
• Booking & Sales: Lead the end-to-end booking process using our CRM and reservation tools.
• Guest Success: Serve as the primary point of contact, ensuring all guest needs are met with empathy and professionalism.
• Conflict Resolution : Calmly address and resolve guest concerns while upholding our high hospitality standards.
• Administrative Support: Main...
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