Job Description
As a Sales Coach, you will play a pivotal role in increasing occupancy across our Barchester Healthcare services by delivering high-quality learning solutions that strengthen sales capability at every stage of the customer journey. You'll immerse yourself in how families choose care, identify barriers to conversion, and design training that turns missed opportunities into confident, consistent sales success.
NEED TO DO:
Enquiry-to-admission insight - immerse yourself in current practices and results
Training needs analysis to identify gaps and propose commercially focused programmes
Identify key conversion points and build learning that maximises occupancy
Review mystery shopping and insight data to shape performance-boosting interventions
Support new builds and refurbished homes to achieve rapid commercial success
Become fully versed in Customer Experience, Resident Experience and Life Enrichment to spot missed opportun...
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