Sales & Customer Experience Executive (WhatsApp & Instagram)

About the Role:

We’re looking for a high-performing sales and customer experience professional to manage inbound inquiries from WhatsApp and Instagram and convert them into satisfied customers. If you enjoy conversations, understand customer needs, and can guide them toward the right purchase, this role is for you.

What You’ll Do:

• Respond to 50–100 daily inquiries on WhatsApp and Instagram promptly
• Understand customer needs and suggest suitable gift options based on occasion and budget
• Build strong customer relationships through friendly and engaging communication
• Close sales using a consultative, customer-first approach
• Handle objections (pricing, advance payment, trust concerns) professionally
• Follow up with potential customers to improve conversion rates
• Accurately capture order details using internal systems
• Collect customer feedback, reviews, and testimonials post-delivery...