Sales Manager

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Roles & Responsibilities

• Oversee all customer service activities, including inquiries, complaints, and technical support.
• Ensure timely resolution of customer issues to maximize satisfaction and retention.
• Develop and implement customer service policies, procedures, and service standards.

Customer Service & Support

• Oversee all customer service activities, including inquiries, complaints, and technical support.
• Ensure timely resolution of customer issues to maximize satisfaction and retention.
• Develop and implement customer service policies, procedures, and service standards.

Process & Quality Improvement

• Identify and implement opportunities to...