Sales Operation Agent (Tijuana)

SummaryThe Sales Operation Agent serves as a vital link between customers and our sales team, ensuring that customer focus is prioritized.This role involves collaborating with sales and shipping teams to guarantee an efficient and timely delivery process for our clients.The agent will manage incoming orders in accordance with customer agreements, freight shipping, and other relevant policies.Essential ResponsibilitiesEnter customer orders into Visual (ERP) and resolve any ambiguities.Communicate changes to customers and follow up on their orders.Address discrepancies with customer orders (credit, MOQ, price).
Write proforma invoices.Determine priorities based on customer needs.ShippingEnsure orders are shipped; verify reasons for any delays.Request shipping quotes from logistics providers.Confirm order shipping dates.Create and receive transfers (IBT) in warehouses other than PQ1 & GAMX.Customer Experience (CX)Enter customer complaints and issue RTS & RMA numbers.Correct errors ...