Sales Operation Trainer

Responsibilities

• Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
• Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
• Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
• Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology
• Develop and maintain quality audit processes/procedures
• Acts as point of contact for updates on knowledge and procedures
• Retain skills in functional area of expertise through frequent on the role experiences and ongoing education, training and certification
• Ensure high quality work products and processes
• ...