Sales Operations Analyst

**WHO YOU ARE:**

The **Sales Operations Analyst** is a key member of the Sales Support Team, responsible for managing inbound requests through Salesforce case management and supporting issue resolution, CRM support, quote and data governance, SLA adherence, and contract support. This role serves as the primary Level 1 Salesforce support function and the first point of contact for Sales through structured case intake. The Analyst ensures timely resolution of requests while maintaining high standards of data accuracy, process compliance, and quality assurance across the quote-to-cash lifecycle. Acting as a critical control point, this role helps drive efficient deal progression while safeguarding the integrity of quotes, contracts, and system data.

**WHAT YOU WILL DO:**

+ Serve as the first line of support for Sales inquiries submitted through Salesforce cases, owning issue resolution from intake through closure.
+ Troubleshoot and resolve quoting, data, a...