Sales Operations Head, ShopeePay

Job Description

The Sales Operations Head is the strategic and operational lead for the ShopeePay Merchant Business Development (BD) organization. This role designs, optimizes, and manages the full sales operations backbone that supports merchant onboarding, activation, and growth across both offline and online channels.

The Head Owns End-to-end Sales Operations, Including

• Merchant onboarding
• KYM and compliance
• Quality Assurance
• Risk assessment
• Process and policy governance
• Systems and tools improvement
• Competitor analysis and operational benchmarking
• Analytics, reporting, and insights
• Day-to-day operational support for the Merchant BD team

Key Responsibilities

Strategy & Operational Excellence

Design and execute the Sales Operations strategy aligned with BD growth targets, expansion plans, and product launches.

Review, rede...