Sales/ Program Manager

**Sales/ Program Manager**:
**Objectives of this role**
- 1. Serve as the main point of contact in all matters related to customer concerns and needs
- 2. Develope and execute a Sales Plan in order to increase sales portfolio
- 3. Build and strengthen customer relationships to achieve long-term partnerships
- 4. Maintain accurate customers records, keeping track of any contract updates and renewals
- 5. Work with other internal teams to develop strategic marketing plans and ensure KPIs are being met
- 6. Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
**Responsibilities**
- 1. Handle inquiries and requests from customers and address their needs
- 2. Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- 3. Meet regularly with other team members to discuss progress and find new ways to improve business sales
- 4. Generate progres...