Sales & Service Support Executive, HSR

Hermès

Full-time Singapore, Singapore Retail Luxury Goods And Jewelry

Posted:

February 21, 2026

Location:

Singapore, Singapore, Singapore

Job Description

                    Back Office Customer Service Management 
Management and follow-up of Customer Services
Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) 
Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)  
Be a real partner to the sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services
Be responsible for the business performance of all service-related operations 
Monitor conversion rates and average duration for reservations and customer requests 
Monitor lead times at each relevant step of the after-sales & repair life cycle 
Challenge the recourse to the customer request service by sale...
                

Apply for this Job

Submit your application for the Sales & Service Support Executive, HSR position at Hermès.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Singapore, Singapore

Posted: February 21, 2026

Deadline: April 02, 2026