Sales Specialist, After Sales

Company: Sime Darby Industrial Sdn Bhd

Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).
• Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the...