Sales Support Administrator II

Job Summary
The Sales Support Administrator II (SSA II) provides advanced sales support and order management services for the Small Law segment. This role is responsible for executing end-to-end order fulfillment, ensuring data accuracy, resolving escalations, and supporting sales teams through efficient handling of operational processes. The role also serves as a subject matter expert (SME) in critical tasks, performs quality audits, and contributes to continuous process improvement and team capability building.

Key Responsibilities

· Perform end-to-end order processing including order entry, validation, and completion.

· Manage transactions such as trials, credits, cancellations, and account maintenance.

· Ensure accuracy, quality, and turnaround time targets are met.

· Handle complex and escalated cases from Level I staff.

· Diagnose and resolve account, billing, and system-related issue...