Sales Support Agent

Main Purpose of the job

Develop and maintain excellent relations with new and existing customers resulting in increased levels of collected premiums for rejected debit orders as well as retain policies in process of cancellation and correct policies failed by QA. This is to be achieved through proactive and reactive communication with our customers whose recent account activity indicates that there is an outstanding premium. Provide administrative support to sales teams, generate opportunities and correcting policies.

Customer Communication

• Conduct outbound calls and respond to customer requests within the determined SLA


• Achieve the purpose of the call which is to secure a promise to pay for the rejected debit


• Respond to incoming requests for payment arrangements and persuade our customers to make payment


• Explain products and update customer details in computer system (CRM, DB & relat...