Sales Support and Completion Team Head

Responsibilities:
Sales Leads Completion
Oversee the performance, governance and daily operations of the third-party Service Provider handling completion call-outs.
Ensure SP adherence to BDO Standards, scripts and compliance requirements under the Data Privacy Act and internal guidelines.
Monitor SLAs, accuracy and turnaround time (TAT) of completed applications, resolving issues in coordination with Sales and relevant stakeholders.
Quality Assurance Direction
Review QA policies, monitoring frameworks and scorecards.
Oversee calibration activities with QA Officers, BDO Quality Review and service provider QA teams.
MIS and Reporting
Oversee preparation, validation and consolidation of MIS reports covering SP performance, call quality and compliance metrics.
Ensure accuracy and timeliness of data submissions and dashboards used for performance and risk monitoring.
Qualifications:
with at least 5 - year work experience in Quality Assurance, Sales o...