Sales Support Clerk

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities:

• Respond to customer enquiries via , email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintai...