Sales Support & Customer Service Executive

We are hiring on behalf of our client:
Key Responsibilities:
Order Management & Processing
. Receive and process customer purchase orders (POs) accurately in the ERP/inventory system.
. Verify order details against quotations - part numbers, quantities, pricing, delivery terms, and payment terms.
. Generate sales orders (SOs), acknowledgements, and pro-forma invoices as required.
. Track open orders from confirmation through to invoicing and collection escalate delays proactively.
. Coordinate with the warehouse on stock availability, pick/pack schedules, and shipment readiness.
. Liaise with freight forwarders and logistics providers to arrange timely delivery.
Quotation & Tender Support
. Prepare and issue sales quotations based on pricing guidance from sales managers and principal price lists.
. Maintain and update a quotation log follow up on outstanding quotations within agreed timelines.
. Assist with tender submissions - compiling documents, o...