Sales Support Executive

We are looking for dynamic, customer service centric and quality minded team player to join our team at the Global Shared Service Centre (SSC) of Wilmar Group - based in Penang, Malaysia. The position provides an opportunity to work for a well-known, fast growing SSC of a Fortune 500 company.

Responsibilities:

• Processing orders and transactions.
• Resolving issues and handling customer complaints.
• Collecting customer feedback.
• Providing proactive customer outreach.
• Providing feedback to various departments, maintains client databases, and stays updated on industry trends to improve customer experience.
• Delivering information about a company's products and services.
• Answering queries and concerns about a company's products and services.
• Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation, etc.) to identify and address execution risks in advance.
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