Sales Support Executive / Sales Coordinator

Area of responsibilities
1) Administration tasks - Prepare sales contract or re-contract, open new account, generate sales report and sales quotations.
2) Prepare mailers and sales samples.
3) Responsible for taking customers' orders via phone or email, input into system, print and sort the invoices.
4) Responsible for payment collection from customers.
5) Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.
6) Maintain and replenish sales samples drawers.
7) Attend to customer complaints.
8) Maintaining a database, ensuring that customers records are updated into Microsoft Dynamics 365 Business Central (BC).
9) Support and assist sales executive administrative duties as assigned.
10) Upsell of existing customer via phone or email (progress to Indoor Sales).
11) Follow up on quotation (progress to Indoor Sales).
12) Cold call to new customers based on listing provided (progress to Indoor Sales).
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