Sales Support Manager

Job Responsibilities :
Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction
Ensure SOP's being in place to safeguard correct customer handling and business execution by Operations
Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.
Work with NSM to develop and publish: Business cases & showcases, Customer Cards and Strategic Account Plans – Regional and Country level , MBR and QBR presentations and data
Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.
Assist with generating SOP's for new business to ensure proper and smooth operation and implementation.
Gather, consolidate and analyse data to create reports on performance statistics/KPIs, market information and...