Sales Support Specialist — Orders, Quotes & ERP

The Sales Support collaborates closely with SoftwareOne's Local Sales Teams across the entire process lifecycle, including running customer data, handling price inquiries, leading all aspects of renewals, and ensuring seamless order processing. This role enhances customer relationships and optimizes operational efficiency.

Scope

Full-time | Hybrid | Location: Mexico City

Day-to-Day Responsibilities

• Provide outstanding customer service to maintain satisfaction and good relationships.
• Research all relevant information required to complete tasks.

What’s New in the Role

• Ensure order processing.
• Facilitate efficient communication between sales, order requestors, finance, and procurement to release orders.
• Maintain high levels of quality throughout the process.

Key Responsibilities

• Ticket management.
• Quote review.
• Order review and f...